When an item does not work out returns stay open for 10 days after the parcel arrives, and the steps are below.
Items we accept back
An item qualifies if the product is in the condition it arrived in, packaging and invoice included.
- Invoice sent back with it
- Original packaging, with tags, manuals and any fittings
- Untouched — the state it arrived in
What we cannot take back
- Clearance stock, where the page says so
- Claims made beyond 10 days from delivery
- Anything returned incomplete
- Products damaged in your care rather than in transit
About exchanges
Exchanges are not something we run — we do not offer a direct exchange. The item comes back, the money goes back, and you reorder.
Return postage
If the fault is ours the courier is on us . The 48-hour report and the unboxing video are all we need.
Returning something you no longer want is at your own cost . We do not deduct a restocking charge.
Refunds
As soon as we have the item back and confirmed its condition your money is returned within 7 business days to the original payment method ; the route is the same one you paid on — UPI to UPI, bank transfer for cash orders.
The credit can take a further day or two to land, and there is nothing we can do to hurry it.
How to begin
Reach us at [email protected], or on +91 9326266932 during customer service hours. Send the order number and a line on the fault; add the unboxing video if it arrived damaged We come back with the return address and what happens next.